The history of an inquiry consists of the diary entries that were subsequently added to the inquiry. For the customer’s convenience, such a history can be sent to her by means of this e-mail template. Here is a simple example:
inquiry_history_email_body: Ticket ID: #{{inquiry.id}} Summary: {{inquiry.summary}} {% if inquiry.contact %}Inquiry by: {{inquiry.contact}}{% endif %} {% if inquiry.owner %}Responsible: {{inquiry.owner}}{% endif %} Web link: https://www.example.org/inquiries/{{inquiry.id}} Inquiry History =============== {% for diary in inquiry.external_diaries %} ------------------------------------------------------------------------ {{diary.created_at | date:'%Y-%m-%d %H:%M'}} - {{diary.created_by}}: {{diary.summary}} {{diary.notes}} {% endfor %} ------------------------------------------------------------------------ -- The Company Ltd. | Customer Support Sample St. 99, 99999 Sampletown Phone: 099 99 99 98, Fax: 099 99 99 99 http://www.example.org
In this template, a for loop with its control variable diary is used to output the relevant field contents
of all the inquiry's diary entries.