| Field name | Meaning |
|---|
account |
Account to which the inquiry is indirectly assigned via the contact who made the inquiry |
agent |
Current OMC user dealing with the inquiry |
contact |
Contact person to whom the inquiry is assigned |
email_cc |
Comma-separated list of the recipients of e-mail copies |
external_diaries |
The list of existing
diary entries
of the inquiry for which internal is not set |
external_and_internal_diaries |
The list of existing
diary entries
of the inquiry, independent of the internal field |
kind |
Type of the inquiry (inquiry types can be
configured) |
state |
State of the inquiry (inquiry states can be
configured) |
is_new_inquiry? |
true if the date of last change equals the
creation date. |
new_diary |
The next diary entry of the inquiry (see below) |
owner |
Responsible employee (OMC user) |
priority |
Priority (1 to 4, 1 is highest) |
summary |
Subject of the inquiry |
tentative |
true if the inquiry is tentative |