By means of this e-mail template, your staff members (represented as contact persons in the OMC) can be notified individually on unanswered incoming calls. This is a simple example for how this template can be set up:
incoming_call_email_subject: Incoming Call Notification
incoming_call_email_body:
A phone call came in for you while you were out. A diary entry
and a todo were automatically generated.
Account: {{todo.account.name}}
Contact person: {{todo.contact}}
Phone number: {{todo.contact.phone}}
Todo for calling back: https://our.intranet/omc/todos/{{todo.id}}
Message:
{{todo.notes}}
--
The Company Ltd | Customer Support
Sample St. 99, 99999 Sampletown
Phone: 099 99 99 98, Fax: 099 99 99 99
http://www.example.orgIn this template, you can access the todo fields using the todo keyword. A todo also includes the account and contact fields with which the account and the contact person concerned, respectively, can be retrieved.